FAQ/ HELP

If you need help with The Sims Freeplay please check out my Frequently Asked Questions below before asking, if you cannot find the answer leave a comment on this post and I will reply as soon as possible

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I am unable to fix technical issues as I just play the game like you so please contact the Firemonkeys if you are having problems with your game


Frequently Asked Questions

If a question below is highlighted with a link then click on the link to read a related post and get the answer

Click on the quick links below to jump to that part of the page:

BeginnersLost?House Building CareersHobbiesNeighbours – Main QuestsDiscovery Quests


Help, I’m a beginner! What do I need to know?

These posts and FAQs may help you get started:

Beginners Guide

What is the maximum amount of sims you can have in one house?
4 is the maximum for living in a house at one time but you can invite other sims over and have 10 in a house or public place at once

How Many Sims Can I Have In My Town?

How do I get a sim to sleep through an alarm?
Click on bed, choose the option

How do I call a sim?
Using a phone

How do I invite a sim over?
Make sure they aren’t busy, go to the house you want them and click the whistle next to their picture

How do I use a computer?
Click on a computer in the game and choose the option you need.

I can’t add a new sim, why?
You may have reached the sim limit, you need to wait until you level up to unlock a new sim but you don’t always unlock a new sim each level.

Why can’t I add another baby?
A couple can only have 2 children as only 4 sims can live in a house at one time

Symbols Explained

A material just appeared above my sims head! What is this for?
These materials, for example granite as shown in the image below are used to upgrade the monuments on the island that you unlock during the Raiders of the Lost Artifacts Quest:

image

Why do blue footprints appear when I try to use an item?
Blue footprints appear when your sim cannot access an item you want them to use, you need to either rotate the item or move an item that has been placed in front of it so they can use it

How do I delete a sim?

How do I age my sims?

Do I need a birthday cake to age a sim?
Yes you need a birthday cake to age your sim to each life stage until you complete the Life Dreams and Legacies quest where your sims age automatically

If I bake a cake early will it be there when I need it?
Yes, it will be stored until you are ready to age your sim

Can I change my sims name/ gender etc?

How do I make money and LP?

How do I get two sims married?

Can I make my sims friends after they become nemesis?
Yes, just be nice until they become friends again

How do I save my game?
If you log into Game Center or Facebook in the game you can save it to one or both of those to save your game to the cloud. The game will save automatically each time you collect your daily reward but you can save it manually from the settings


I can’t find a building, where will it be?

This page contains links to my maps of each area so you can easily find the place you need


House Building

How do I delete or resize a room?

When does the two story mansion unlock?
Once you complete the Multi Story Renovations Quest you will unlock this and be able to build multi story houses

When can I add swimming pools?
Once you have completed the It’s All Going Swimmingly Quest

My sim won’t do a pool action, what’s wrong?
They need to clean the pool first and then they should do the action.

When can I add patios?
Once you have completed the DIY Homes: Peaceful Patios Quest

When can I add balconies?
Once you have completed the DIY Homes: Lovey Dovey Balconies Quest

When can I add basements?
Once you have completed the DIY Homes: Basement of Kings Quest

When can I add indoor balconies?
Once you have completed the DIY Homes: All Mezzed Up Quest

How do I submit my house to The Sims Freeplay team?

Help! I put my preteen bed in my inventory but cannot find it! Why?
If you haven’t completed the preparing for preteens quest yet you will not be able to see the preteen tab where the bed will be, once you complete the quest the bed should reappear

I have no house design ideas, help!
Visit My House Designs page for blueprints and images of houses I have created and you can recreate on your own game

How much do houses, businesses or workplaces cost to build?
The price varies depending on how many other houses, business or workplaces you have already built, each time you build another one the price will increase but it will only increase for similar buildings, for example, if you build a house the price will only increase for the next house you build, it will not increase for businesses or workplaces too


Careers

How do I get a sim a job and send them to work?

How much do workplaces cost to build?
The price varies depending on how many other workplaces you have already built, each time you build another one the price will increase but it will only increase for similar buildings, for example, if you build a workplace the price will only increase for the next workplace you build, it will not increase for businesses or houses too

What is the difference between a career and a profession?
With professions you can go to work with your sims and help them out during their shift, with careers they will just go to work for a set amount of time and return when they have finished

I find professions confusing, can you explain more about them?


Hobbies

I find hobbies confusing, can you explain more about them?

How do I restart a hobby collection?


Neighbours

How do I add neighbours?

How do I visit neighbours

How do I earn social points?
Complete social tasks in a neighbours town to earn social points

What social tasks are there to complete?

Help! My neighbours can’t see an item in my town, why is that?
They can’t see it because they aren’t seeing the most up to date version of your game, you need to connect to the cloud for them to see this version of your game

I can only visit Another Simtown, what items are available there?

If I skip a social task with LP will I still get the reward?
Yes you will

What items are needed to create a great social house?


Main Quests

I have missed a main quest! Why can’t I start it yet?
You cannot miss main quests they have to be completed in order. You need to complete all previous quests (the order can be found here)

Can I complete a main quest even though I am passed the level it unlocks at?
Yes, it will start automatically once previous quests have been completed

What happens if I don’t complete in the time limit, can I still finish a main quest?
Yes you have to finish it before you can move onto the next quest

I didn’t complete in the time limit, can I restart the quest?
No, you cannot redo quests

Can I still get the prize if I don’t complete in the time limit?
No, the only way to get the limited time prizes is by completing the quest in the time limit

I don’t like a quest I am on! Can I just skip it?
No, you have to complete the quest before you can move onto the next one

Why are there two versions of some quests?
Some quests have two versions, as when the makers have updated the times for quests they haven’t updated them on all devices so some players still get the old times

What do you mean when you say a goal can be started early?
Any goal that you can normally do can be started early because you will have access to it and any goal that you can’t normally do you will have to wait until you get the goal to be able to complete it
The tip with this method is to put the sim doing that action early in a different house that you cannot go to until you get that goal or it will not work

Some times are slightly different on my game, why is this?
Times may vary depending on the star rating of the item you are using, as the higher star rating an item has the quicker you will complete a goal

Some times are really off/ different goals show for me, why is this?
This will be because the quest has been updated recently, I try my best to keep these posts up to date but it is difficult as I cannot redo every quest each time the game is updated. If you notice any changes please let me know so I can update the post

Why do blue footprints appear when I try to use an item?
Blue footprints appear when your sim cannot access an item you want them to use, you need to either rotate the item or move an item that has been placed in front of it so they can use it


Bread Winner Quest

I don’t get the option to watch SimChef on TV, why?
You will not get the option until you get the goal when the quest starts

Why can’t I buy a toaster?
You need to place a toaster on a counter or table, it won’t let you buy it if you try to put it on the floor

I can’t make cheese on toast, why?
You need to have a stove and a toaster in your house to be able to make cheese on toast

How do I invite a sim over?
Click on the whistle next to a sim who isn’t busy on the simtracker, this post explains more about the simtracker

I can’t cook burgers why?
You need one sim to cook until they reach level 2 in cooking to unlock the burgers, if you use the same sim to cook for each cooking goal in this quest they will reach level 2 by the time you need to cook the burgers

Where can I find the chopping boards?
You need to complete the cooking hobby for the first time to unlock the chopping boards, they can then be found in the kitchen section of buy mode


Love is in the Air Quest

How do I get two sims in a house?
Click on the whistle next to a sim who isn’t busy on the simtracker

Why can’t my sim kiss another sim on the cheek?
You have probably been romantic too many times, you need to be dating to get this interaction, if they are already partners you won’t be able to do this task. To get around this you need a sim to be romantic to a different sim until they are dating so you can complete this goal

How do I send a sim home?
Click on the house with the arrow in it button next to a sim who isn’t busy on the simtracker

I can’t be romantic, why?
You cannot be romantic until you get the goal in this quest to be romantic


Two and a Half Sims Quest

I can’t place the magazines in my house, why?
You need to put them on a table or counter, you cannot place them on the floor

My sims won’t read the magazine, help!
Do blue footprints appear? Blue footprints appear when your sim cannot access an item you want them to use, you need to either rotate the item or move an item that has been placed in front of it so they can use it

I can’t afford the childrens store, how can I earn more simoleons?
This post may help

Can I build the childrens store early?
No, you cannot build the childrens store until you get the goal in this quest

Why can’t I add a baby?
A crib needs to be placed in the house of a married couple, only married couples can have babies

How many babies can a couple have?
They can have 2 children as only 4 sims can live in a house at one time

How do babies go to the toilet?
They will go in their diaper when they are ready, then you can change their diaper to increase their hygiene


Ocean View Estate Quest

I can’t place the magazines in my house, why?
You need to put them on a table or counter, you cannot place them on the floor

I have played the sims on a computer but it doesn’t complete the goal, why?
Are you sure you are playing the sims, not sim city?

How do I send my sim to the park?
Go to the park and click on the whistle next to a sim who isn’t busy on the simtracker,  this post explains more about the simtracker

I can’t afford the real estate agency, how can I earn more simoleons?
This post may help

Can I build the real estate agency early?
No, you cannot build the real estate agency until you get the goal in this quest

How do I give my sim a job?
Give this post a read


Mysterious Island Quest

How do I download bridge schematics on a computer?
Buy a computer in the game and select the option

I can’t afford the mysterious bridge, how can I earn more simoleons?
This post may help

Can I build the bridge early?
No, you cannot build the bridge until you get the goal in this quest

Why haven’t you posted about monuments yet?
I am still in the process of building all the monuments on the island but as soon as I have I will create a post- I haven’t forgotten, it just takes a while to get the rare items!

My game is stuck on level 10, why is this?
Once you reach level 10 your game needs to download additional content, this link explains what it is but it doesn’t say how to do it, I’m guessing your game should do it automatically. If you still can’t progress you may need to contact the makers to see if they can fix this for you.


Raiders of the Lost Artifacts Quest

How do I visit the island?
Click on the mysterious island bridge, this will take you to the island

I cannot find the third artifact, where do you find them?
You get them by random, by baking, gardening and using objects, I cannot tell you where to find them as any action can give you one. Try planting peppers or any other action that takes seconds to try and get it quickly

How long does it take to upgrade the riches of terra?
Go to the island and click on it and select upgrade and it will complete straightaway

Why haven’t you posted about monuments yet?
I am still in the process of building all the monuments on the island but as soon as I have I will create a post- I haven’t forgotten, it just takes a while to get the rare items!

My game is stuck on level 10, why is this?
Once you reach level 10 your game needs to download additional content, this link explains what it is but it doesn’t say how to do it, I’m guessing your game should do it automatically. If you still can’t progress you may need to contact the makers to see if they can fix this for you


Need for Steed Quest

Where can I find a telescope?
You need to buy one from the promotions r us store

I don’t have the promotions r us store yet, can I get the telescope without it?
No, unfortunately you will have to build the store to progress in this quest

How do I place the telescope in my house once I have brought it from the promotions r us store?
You can find it in your inventory under career and hobby items

I can’t afford the stables, how can I earn more simoleons?
This post may help

Can I build the stables early?
No, you cannot build the stables until you get the goal in this quest

No exclamation marks appear above items to clean up, what should I do?
Just click on items when a sim is there and it will come up with options on the things that need clearing

Can I have more than 4 sims cleaning the mess up at the stables?
Yes, you can have up to 10 sims at a place so 8 sims can clear the 8 items at the same time

How do I practice brushing another sim?
Select the interaction between two sims

My game says there is something under construction when I try to repair a stable, what do I do?
Firstly you need to read the pop up as it tells you exactly what is under construction, once you have go there and click on it to finish building, then you will be able to repair the stable (it will be something you have built previously but probably just haven’t clicked to finish building yet!)


Quest for Toddlers

I have missed this quest! Why can’t I start it yet?
You cannot miss main quests they have to be completed in order. You need to complete all previous quests (list can be found here)and reach level 12 before you can start this quest

Can I complete this quest even though I am passed level 12?
Yes, you just need to complete all previous quests then this quest will start automatically

I have watched a documentary but it hasn’t completed the goal, why?
You will not be able to complete this goal until you get the goal when the quest starts


It’s All Going Swimmingly Quest

I can’t afford the swim center, how can I earn more simoleons?
This post may help

Can I build the swim center early?
No, you cannot build the swim center until you get the goal in this quest

How do I send my sim to the swim center?
Go to the swim center and click on the whistle next to a sim who isn’t busy on the simtracker

How long does supervise in a lifeguard chair take to complete?
It will complete straightaway

Can you still get swimsuits if you don’t complete in time? If you can, where can you find them?
Yes you can, build the costume and swim store then you will find them in your wardrobe


Hidden Unicorn Quest

Which is the unicorn jumping gate?
This is the arena at the stables that is not next to the other two gates

How do I bake rocky road?
Click on a stove and select baking and find rocky road

Does it matter if the rocky road burns?
No it will still complete the goal

My game says there is something under construction when I try to repair the gate, what do I do?
Firstly you need to read the pop up as it tells you exactly what is under construction, once you have go there and click on it to finish building, then you will be able to repair the gate (it will be something you have built previously but probably just haven’t clicked to finish building yet!)

Can I fix the showjumping gate early?
No, you cannot fix the showjumping gate until you get the goal in this quest


In Da Clubhouse Quest

Why won’t the goal take a catnap complete?
Try using the toddler bed that can be brought from the toddler section

How do I send my toddler to the swim center?
Go to the swim center and click on the whistle next to a toddler who isn’t busy on the simtracker

What is the magic castle?
The playhouse that is to the left at the swim center

How do I feed my toddler a snack?
You need an adult sim to select the interaction on a toddler

Does the cat stay at the swim center once the quest is complete?
No, it will disappear

Where are the dancing trees?
At the swim center

Does the adult need to clean up all the pee puddles?
No, just one


Preparing for Preteens Quest

I can’t afford simtown elementary, how can I earn more simoleons?
This post may help

Can I build the elementary school early?
No, you cannot build the elementary school until you get the goal in this quest

I already have one of the items it wants me to buy in this quest, will I have to buy them again?
Yes you will do, but don’t buy them before you get the goal

Where can I find the preteen bookshelf?
In the preteen section of the furniture store

How do I make cheese on toast?
Select cooking on a stove, make sure you have a toaster at that house to use or you will not be able to make cheese on toast

I have played the sims on a computer but it doesn’t complete the goal, why?
Are you sure you are playing the sims, not sim city?


Sous Judgemental Quest

I can’t afford the restaurant, how can I earn more simoleons?
This post may help

Can I build the restaurant early?
No, you cannot build the restaurant until you get the goal in this quest

How do I taste the Grouchs special dish?
Click on the Grouch and select the option

How do I cook a dish for Wumples?
Click on a stove and select cooking, pick the dish (cheese on toast is the quickest but you will need a toaster) wait for it to be cooked and then click on the bubble that appears above your sims head when the dish is ready

How do I serve the food?
Click on the plates and select the option

I cannot find Wumples/Santa/Grouch! What should I do?
Firstly restart your device then try looking around all your houses in simtown for them, they have got to be somewhere!

Pizza is locked, how do I cook it?
Your sim needs to be level 2 at cooking and have a microwave at that house

I cannot make the quiche, it is greyed out, why?
Your sim needs to be level 4 at cooking and have a 2 star fridge and stove

How do I give the mud pie to the Grouch? It disappeared!
You don’t see the mud pie, just click on the Grouch and select the option to give mudpie

My game says there is something under construction when I try to open the front door, what do I do?
Firstly you need to read the pop up as it tells you exactly what is under construction, once you have go there and click on it to finish building, then you will be able to open the front door to the restaurant (it will be something you have built previously but probably just haven’t clicked to finish building yet!)


An Alien Concept: Weather Machines Quest

How do I send my sim to the park?
Go to the park and click on the whistle next to a sim who isn’t busy on the simtracker

How do I become friends with the alien?
Be nice to Osiris until your sim becomes friends with him, do this again to become best friends when you get that goal

I have spent S16,000 on items but the goal will not complete, why?
Make sure you are just buying items from the electronics section of buy mode

How do I negotiate with a sim eating plant?
You need to grow lettuce until it turns into a sim eating plant then when it has you will be able to negotiate with it

How do I get my sims to woohoo?
You need two sims who are partners to be able to get this interaction

I already have a world globe, do I have to buy another one?
Yes you do or you cannot complete this quest

I don’t have a stereo, where can I find one?
You can buy one from the electronics section


Multi Story Renovations Quest

I can’t afford the community center, how can I earn more simoleons?
This post may help

Can I build the community center early?
No, you cannot build the community center until you get the goal in this quest

The game says I have to complete the multi story renovations quest to be able to build the community center, what is the problem?
There is no problem,  you have to start the multi story quest and the first goal is to build the community center so you cannot build it until you get that first goal in the quest

How do I send my sim to the community center?
Go to the community center and click on the whistle next to a sim who isn’t busy on the simtracker

I don’t understand what you mean when you say you can do both call the home store/ hotline goals at once to save time?
This goal appears twice so it is like being able to start a goal early that you have access to (read the question below if you don’t understand this) to do this you need two sims and two different houses:
1- When you get the goal to call home store you can set sim 1 to do the task
2- In a different house which you need to stay away from until you get the second goal you can have sim 2 also do the task
3- When sim 1 is done you complete the goal the first time
4- Wait until you get the goal again to call home store and you can go to sim 2 to complete it straight away!

Does it matter if the banana bread burns? Will the goal still complete?
The goal will still complete even if it causes a fire

I crafted the 1st set of woodworking items before I got the task to, my game now won’t complete the goal, what should I do?
You will need to find the next 3 items in the second row to complete this goal

I completed the quest but I cannot place stairs, why?
Firstly make sure you have rooms upstairs and also give this post a read, it explains how to add stairs to a house


Higher Education Quest

I can’t afford the town hall, how can I earn more simoleons?
This post may help

Can I build the town hall early?
Yes you can

How do I give my sim a job?
Give this post a read

Can I use a BBQ at my house to cook pulled pork instead of the park?
Yes you can

I have completed this quest but it will not allow me to enrol my teen sim at high school, why?
You need to build the high school in sim town first


The Pirate and His Goddess Quest

How do I visit the island?
Click on the mysterious island bridge, this will take you to the island

How do I call my sims to the community center?
Go to the community center and click on the whistle next to a sim who isn’t busy on the simtracker

Do I need a teen to complete this quest?
Yes, your teen has to complete most of the goals in this quest, these goals will not work with an adult

I cannot complete the goal to call a teen to the community center, I have done this but it won’t complete, why?
Are you sure you sent a teen and not a preteen, teenager is the stage after preteen

I can’t find the piano/podium/blackboard that I need to use, where are they?
They are at the community center, look at the picture in the post to see their location

I can’t find the option for powercord presentation, why?
You need to use the blackboard at the community center

Is the pirate always a male teen?
Yes

How do I send my teen to the park?
Go to the park and click on the whistle next to a teen who isn’t busy on the simtracker

What is the answer to the first riddle?
Purple

I can’t find the pirate, where is he?
At the stables

What is the answer to the second riddle?
Admin

Where is the ancient goddess I need to click on?
It is on the island, look at the picture in the post to see what it looks like

Does the pirate ever return?
He hasn’t so far but maybe he will one day!


The Road To Fame Quest

Help, all items are greyed out apart from the magazines! What should I do?
Buy the magazines again, this should allow you to access the rest of buy mode

Do I need a teen for this quest?
Yes, in this quest you complete the teen idol hobby for the first time so a teen is required to complete all the goals

Can I have more than one teen doing this at once?
No, only one teen can be the teen idol and complete this hobby at one time

I have done the task write 3 pieces of music but it will not complete, why?
You need to write 3 different pieces, you cannot just do the task 3 times

Why can’t I buy the microphone yet?
You need to find all 3 pieces of music on the keyboard, then all 3 on the bass guitar, then all 3 on the drum kit, then all 3 on the guitar and then you will be able to buy the microphone

I cannot find one of the pieces, what should I do?
Some take longer to get than others to find so just keep going, you will find them eventually!


Adulthood Quest

How do I send my sim to the park?
Go to the park and click on the whistle next to a sim who isn’t busy on the simtracker

Do I need to use a teen for these tasks?
No, all can be done with an adult

How do I call a sim to the swim center?
Go to the swim center and click on the whistle next to a sim who isn’t busy on the simtracker

Do you have to clean up all the trash in the park or just one?
Just one


Seniors Quest

Do I need the snow park to complete this quest?
Yes you do, you cannot complete the goal to visit the snow park without it
You cannot do this at a neighbours town, quest goals can only be completed in your town

How do I send my sim to the swim center?
Go to the swim center and click on the whistle next to a sim who isn’t busy on the simtracker

I don’t have the option to feed or investigate the pigeons, why?
Make sure you using an adult sim

How do I search garbage for a cupcake?
Kick over the trash can first then you will get the option

I can’t afford the bingo hall, how can I earn more simoleons?
This post may help

Can I build the bingo hall early?
No, you cannot build the bingo hall until you get the goal in this quest

How do I get 5 sims in a house?
Click on the whistle next to sims who aren’t busy on the simtracker from the house you want them at

How do I get my sims to woohoo?
You need two sims who are partners to be able to get this interaction


Bird Feeding Quest

Does a senior have to complete these goals?
No, an adult can

I can’t place the magazines in my house, why?
You need to put them on a table or counter, you cannot place them on the floor


In Stitches Quest

The life dreams and legacies is the next quest but I don’t want my sims to die, what should I do?
Stay on this quest, if you don’t complete this quest your sims will not age and die
You can stay on this quest for as long as you want

Does a senior have to complete these goals?
No, an adult can

How do I send my sim to the park?
Go to the park and click on the whistle next to a sim who isn’t busy on the simtracker

Pizza is locked, how do I cook it?
Your sim needs to be level 2 at cooking and have a microwave at that house

How do I give pizza to another sim?
Just click on a sim and select give pizza

How do I place an easel in my house once I have brought it from the promotions r us store?
You can find it in your inventory under career and hobby items

How many sims are needed to draw out a chess game?
You need two

I don’t get the option to draw out a chess game, why?
Are you using an adult sim and the chess board in the park?

Why don’t I have the option to high five another sim?
Your sims need to be friends to get this option

I don’t have a car or the car dealership built yet, can I get a car without it?
Yes you can build a house that comes with a car, these can be found in my House Guides Part One and Part Two


Life Dreams And Legacies Quest

Frequently Asked Questions about Life Dreams has its own post, click here to read it


Discovery Quests

What are discovery quests?
The list of discovery quests can be found here (this post also tells you how you start each discovery quest)

Why can’t I do a discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another discovery quest you will not be able to do another one until that is completed

Can I do discovery quests at the same time as a main quest?
Yes you can

Do I have to do a discovery quest?
If you don’t start the quest you don’t have to do it at all but if you have already started it you need to complete it before you can move on to the next quest

I haven’t started a discovery quest yet, will it still be available when I want to do it?
Yes it will be, you can choose to start it whenever you like

What happens if I don’t complete in the time limit, can I still finish a quest?
Yes you have to finish it before you can move onto the next discovery quest

I didn’t complete in the time limit, can I restart a quest?
No, you cannot redo quests

Can I still get the prize if I don’t complete in the time limit?
No, the only way to get the limited time prizes is by completing the quest in the time limit

I don’t like the quest I am on! Can I just skip it?
No, you have to complete this quest before you can move onto the next one now that you have started it, if you don’t start it you don’t have to do it

Some times are slightly different on my game, why is this?
Times may vary depending on the star rating of the item you are using, as the higher star rating an item has the quicker you will complete a goal

Some times are really off/ different goals show for me, why is this?
This will be because the quest has been updated recently, I try my best to keep these posts up to date but it is difficult as I cannot redo every quest each time the game is updated. If you notice any changes please let me know so I can update the post

Why do blue footprints appear when I try to use an item?
Blue footprints appear when your sim cannot access an item you want them to use, you need to either rotate the item or move an item that has been placed in front of it so they can use it


Book of Spells Quest

How do I start this discovery quest?
Build the sorcerous supplies store to start this quest

Does the time limit start when I click to build or once the building has complete?
Once it has finished building the quest and time limit will begin

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

Is it possible to complete this quest in the time limit?
Yes it is

How do I unlock the door to the wand room?
Select randomly rearrange

How do I place the magic wand podium, I can’t find it!
It will be in the hobby and career items section of your inventory

Everytime my sim gazes into the crystal ball it says ‘this place is too crowded’ why?
If you already have a sim at the wizards cottage you will get this message, use the simtracker to go to the sim who is already there instead of using the crystal ball

Can I do all the distract a mummy tasks at the same time?
No you can’t, you can only do them one at a time

How do I pack up the magic wand podium?
Click on it to pack up

The magic wand podium has disappeared once I’ve picked it up! How do I complete the hobby?
You will need to buy a magic wand podium from the sorcerous supplies store to complete the hobby

I haven’t built the pet store yet, will the dragons be in there when I do?
Yes they will if you complete the quest in the time limit

What do the dragons do?
They find simoleons and LPs like dogs and cats

Is there anything in the pet section for dragons?
No, there isn’t

This quest unlocks the spell casting hobby, does the time limit start straight away once I have completed this quest?
Yes, the time limit for the hobby starts straight away once this quest is complete, you can click no when the hobby pop up appears but this does not stop the timer going down


Saved by the Spell Quest

How do I start this discovery quest?
Firstly you need to complete the book of spells quest then you can find the wizard in the park to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

I can’t get two sims to sit at the dinner table, everyone sits down before them!
There is a glitch on this goal, leave the park and go back, your sims need to sit down quickly before the other characters can

Why can’t I record a video apology to the werewolf?
You need to click on him and select the option

I can’t find the wizard to high five him, where is he?
All you can do is look around simtown for him, when you find him he should go back to his cottage

This quest unlocks the potion brewing hobby, does the time limit start straight away once I have completed this quest?
Yes, the time limit for the hobby starts straight away once this quest is complete, you can click no when the hobby pop up appears but this does not stop the timer going down


Nanny Knows Best Quest

How do I start this discovery quest?
Find the nanny in the park to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

I am doing the quest for toddlers and this one at the same time, is that going to cause a problem?
No it won’t as you don’t need to age a baby in the toddler quest

Do I need a baby for this quest?
Yes you do

I accidentally cleaned up the trash instead of cleaning the infants mess, how do I fix this?
Knock the trashcan over again and select the clean infants mess option

I can’t find any highchairs in buy mode, why?
You need to reach the goal to buy one before you unlock them

I can’t place my infant in a highchair, why?
The back of the highchair needs to be away from a wall or free from objects in the way so they can place the baby in the highchair from behind

I can’t get my baby to play with food, why?
The plumbob needs to be over that babies head and you need to click on the baby

Does the nanny stay once the quest is over?
No, she will leave

Why can’t I add a baby?
A crib needs to be placed in the house of a married couple, only married couples can have babies

How many babies can a couple have?
They can have 2 children as only 4 sims can live in a house at one time

How do babies go to the toilet?
They will go in their diaper when they are ready, then you can change their diaper to increase their hygiene

This quest unlocks the musical expressions hobby, does the time limit start straight away once I have completed this quest?
Yes, the time limit for the hobby starts straight away once this quest is complete, you can click no when the hobby pop up appears but this does not stop the timer going down

Blue footprints appear when my baby tries to use the xylophone, why?
Blue footprints appear when your sim cannot access an item you want them to use, you need to either rotate the item or move an item that has been placed in front of it so they can use it


Vacationers Guide to the Outdoors Quest

How do I start this discovery quest?
Build deer spring falls to start this quest

Does the time limit start when I click to build or once the building has complete?
Once it has finished building the quest and time limit will begin

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

I’m stuck on searching for clues, how do I do this?
You don’t need to search for clues, the answers are below

What is the answer to the rangers puzzle?
Plants

What is the answer to the tracking puzzle?
The barbecue

What do you use the set the bait?
Plants, fruits and nuts


A Puppy Odyssey Quest

How do I start this discovery quest?
You need to find the puppy in the park to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

Do you keep the puppy and kitten in this quest?
No but you will be able to get a free puppy and kitten from the pet store once you complete the quest

I can’t find the puppy, help!
You will need to contact EA about this issue as I am unable to fix technical issues

I haven’t built the pet salon yet, will these outfits be in there when I do?
Yes they will, if you complete the quest in the time limit

Can you get the maine coon kitten and puppy for free even if you don’t finish the quest on time?
Yes, once you complete the quest they will be in the pet store

This quest unlocks the puppy pals and internet kitten hobbies, does the time limit start straight away once I have completed this quest?
Yes, the time limit for the puppy pals hobby starts straight away once this quest is complete, you can click no when the hobby pop up appears but this does not stop the timer going down
There is no time limit for the internet kitten hobby


A Dance to Remember Quest

How do I start this discovery quest?
Find the dancers in the park

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

I haven’t started this quest yet, will it still be available when I want to do it?
Yes it will be, you can choose to start it whenever you like

Help! I used the wrong aged sim to watch the dancing couple, now I can’t enthuse, what should I do?
Try using two adult sims to enthuse, if you still don’t get the option you may need to contact EA

I left the villa, how do I get back?
Use the car at the park

I explored the villa but the roof is still on, how do I eat hors d’oeures?
You will need to contact EA to see if they can fix this for you as I am unable to fix technical issues

My sims won’t cheer on the fantasias, why?
If they are still in the park you won’t be able to complete this goal. Have all sims leave the villa and go back to the park, restart your device and hopefully the dancers should have left the park. Go back to the villa using the car to cheer them on

The task have two pairs of sims chatting won’t complete, why?
Are you sure you used 2 pairs of sims (4 sims)

Do you get to keep the cat you rescue?
No, you never see the cat

All sims left the villa but it didn’t complete the task, what should I do?
Try and have all your sims not doing any action, this sometimes makes the game recognise you have completed that goal

This quest unlocks the salsa dancing hobby, does the time limit start straight away once I have completed this quest?
Yes, the time limit for the hobby starts straight away once this quest is complete, you can click no when the hobby pop up appears but this does not stop the timer going down
NOTE: the breakdancing hobby timer starts as soon as you complete the salsa dancing hobby


Sunset Mall Quest

How do I start this discovery quest?
Build the mall to start this quest

Does the time limit start when I click to build or once the building has complete?
Once it has finished building the quest and time limit will begin

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

How do I distract the robot?
Click on the wind up dog then once that task is complete click on the lasers

My game will not recognise I have completed the leave the mall goal, what should I do?
Try and have all your sims not doing any action, this sometimes makes the game recognise you have completed that goal

I can’t complete construction on the burger bar, why?
You need to click on the upstairs floor button at the side of the screen to see the next floor at the mall


Pretty Little Planters Quest

How do I start this discovery quest?
You need to complete the sunset mall quest then build the escalator to the second floor before you can start this quest

Does the time limit start when I click to build or once the building has complete?
Once it has finished building the quest and time limit will begin

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

How do I complete the photoshoot?
You need two sims, one to wait for the photographer and the other to start the shoot

If I have the camera disabled on my device will I still be able to capture the photo of the plant?
Yes you will


Super Toddler Secret Mission Quest

How do I start this discovery quest?
Find the super hero at the stables to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

Do you need a toddler for this quest?
Yes you do

How do I draw a plan of action?
Buy the blackboard from the toddler section of buy mode

I don’t have the option to give cookies to a toddler, why?
Are you definitely clicking on the classic wall cabinet (costs S300 from the counter top section) with an adult sim?

It says I need an adult to share adventures, why?
An adult needs to be free to supervise the toddler in a bath

I haven’t completed the need for steed quest yet so I cannot get back to the stables, what should I do?
You will need to contact EA about this issue as you should not be able to start this quest until you have built the stables

This quest unlocks the finger painting hobby, does the time limit start straight away once I have completed this quest?
Yes, the time limit for the hobby starts straight away once this quest is complete, you can click no when the hobby pop up appears but this does not stop the timer going down


Royal Lineage Quest

How do I start this discovery quest?
Build the castle to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

There are no plates in the park to call to a meal, help!
Cook cheese on toast at a house and you will be able to complete this goal

How do I catch the monster fish?
You need to select the option on the fishing rod in the park until you catch it

I haven’t built the pet store yet, will the fairies still be in there when I have?
Yes they will, if you complete the quest in the time limit

What do fairies do?
They find simoleons and LPs like dogs and cats

I have brought a fairy but can’t find it, help!
It will be in a flower by your mailbox growing

This quest unlocks the archery hobby, is there a time limit for this hobby?
No there isn’t


DIY HOMES: Peaceful Patios Quest

How do I start this discovery quest?
Find Bree (the woman in the hard hat) in the park to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

How do I call a cab to the DIY house?
Using a phone

I can’t complete the goal to buy outdoor decorations, why?
You need to buy from the outdoor decorations section only

How much does it cost to build a patio?
The cheapest is S3,000 for 2×1

I had all sims leave the DIY home but it didn’t complete the goal, why?
Try and have all your sims not doing any action, this sometimes makes the game recognise you have completed that goal

I have finished this quest but I can’t start the balcony quest yet, why?
You need to wait 24 hours after completing this quest before you can start the balcony quest


DIY HOMES: Lovey-Dovey Balconies Quest

How do I start this discovery quest?
Once you have completed the patio quest you need to wait 24 hours then you can find Bree (the woman in the hard hat) in the park to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed and you need to complete the patio quest before you can do this one

How do I call a cab to the DIY house?
Using a phone

The goal court another sim is stuck, what can I do?
You may need to use an LP to speed up this goal

How much does it cost to build a balcony?
The cheapest is S6000 for 2×1

I had all sims leave the DIY home but it didn’t complete the goal, why?
Try and have all your sims not doing any action, this sometimes makes the game recognise you have completed that goal

I have finished this quest but I can’t start the basement quest yet, why?
You need to wait 24 hours after completing this quest before you can start the basement quest


DIY HOMES: Basement of Kings Quest

How do I start this discovery quest?
Once you have completed the balcony quest you need to wait 24 hours then you can find Bree (the woman in the hard hat) in the park to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed and you need to complete the balcony quest before you can do this one

How do I call a cab to the DIY house?
Using a phone

Is it possible to complete the goal to play with a pet if I don’t own a pet?
No, you will need to build the pet store and buy a pet to complete this goal, it cannot be done at a neighbours

What pets can you use for the play with a pet goal?
Adult dogs, cats or dragons

Help! Bree is stuck in the middle of the table
Try restarting your device, this should fix the issue

Bring food to Bree gets stuck at 100%, what should I do?
You may have to use 1LP to complete this task

How much does it cost to build a basement?
The cheapest is S8000 for 2×1

I had all sims leave the DIY home but it didn’t complete the goal, why?
Try and have all your sims not doing any action, this sometimes makes the game recognise you have completed that goal


Extreme Home Takeover Quest

How do I start this discovery quest?
Find the real estate developer in the park to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one you will not be able to do this one until that one is completed

I can’t see the sign to read it, why?
You need to send your sim to work as a real estate agent to see the sign in front of your houses

I can’t find Lucius to become incensed, where is he?
He should appear at the house you are currently at, if not try looking around simtown for him

How do I submit my house?
This post explains how to do this in detail


Simtown Express Quest

How do I start this discovery quest?
Build the simtown express to start this quest

Why can’t I do this discovery quest yet?
You cannot do more than one discovery quest at the same time, if you are currently on another one (the list can be found here) you will not be able to do this one until that one is completed

Help! I have built the hospital before the simtown express now I cannot build the simtown express, what should I do?You will need to contact the makers so they can fix this issue for you

I can’t complete the train demonstration, why?
Thomas needs to be at the park to be able to complete this, if he isn’t, go back to the house he was last at, find him and then go back to the park. If he still doesn’t arrive at the park, click on the whistle on the simtracker to bring him there

I don’t understand the Hospital Career, can you help?
This post explains all about Profession Careers so give it a read if you are stuck


What is the difference between The Sims Freeplay and The Sims Mobile?


Quick Find Guides:

Beginners GuideMaking Money and LPsQuestsAdding NeighboursSymbols Explained Simtown Maps

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2,436 thoughts on “FAQ/ HELP

  1. I can’t unlock the maternity store because I didn’t complete the Love And Treasure quest. How do I redo the quest?

  2. I’m trying to do the Missing Claus quest and I’m at the stage to look for clues at Santa’s workshop. I accidentally had my SIM leave the workshop and now I can’t figure out how to get back there. Rudolph isn’t in the park anymore. Please help me!

  3. I’m trying to do the Missing Claus quest and I’m at the stage to look for clues at Santa’s workshop. I accidentally had my SIM leave the workshop and now I can’t figure out how to get back there. Rudolph isn’t in the park anymore. Please help me!

  4. How many packs does the Daring Do’s event have (i.e. how many times would you need to finish the hobby to get all of the hairstyles)?

  5. I completed the clothing store quest that was released recently, but none of the items are there anymore. Have you noticed items disappearing?

  6. Do you think they’ll ever have longer hair for TEENS? It’s killing me. I have tons for adults, a few for preteens, but none for teens. I’ve just been using the one from the prom queen outfit, which looks silly because it has a tiara. One of my teenage sims is supposed to be a supermodel… so it’s super annoying. Has there ever been long hair for teens and will there ever be??

  7. I tried doing the cooking hobby for the lp’s But I can’t seem to find the last row of items, not one. It’s taking forever. I don’t know what I’m doing wrong.

  8. When I try to earn lp with the cooking hobby it says you win cutting boards when you complete the set. Are they no longer giving lp as a prize?

  9. Is there any way of getting out of the pregnancy appointments because it costs either 118,000 simoleons or 13LP and I don’t want to use that much?

  10. Hey, I’m a huge fan of your posts, thank you! I just wanted to make sure 100%, for the starting goals early, I started baking croissants early but I accidentally went to the house while the goal was on. It’s not done so they’re still baking, will this brake the thing and I’ll have to start baking again or is it just about collecting it when the goal is on? Thank you!

  11. Does anyone else have an issue where the town map icon says there is xp to collect but when you go to the town nothing is there? (Xp to collect from buildings)

  12. What’s up with a job task at the hospital? This one requires your Sim to check the charts in the ward on second floor…….sure they interact with patient, but wait the required time, click the ! overhead, that part of job is still available to complete. I’ve used LP many times to try and complete by rushing (like probably a dozen or more) takes the LP from you, but DOES NOT complete it! Tired of this!

    • Has this issue been fixed now? I’ve mentioned this so many times to the makers and they said they were working on a fix but I haven’t heard anything since, if you are still having this issue let me know and I will contact them again.

  13. Hey, I was wondering how you consider whether a quest is easy, medium or hard? Like if it depends how long time you have to wait, the prizes of things you need to buy or number of sims that completes the task. I don’t know if you’ve answered this question some other place on your blog, so sorry for that

    • It is just my opinion based on how long the quest is, if I found a quest hard to complete in the time and had to use some LP then it is hard, if I completed it without any issues then it is easy

  14. 1st: Thank you for everything… I read your blog all the time.

    2nd: Having a problem with certain items disappearing from inventory. Has this happened to you? Items are usually in architect houses and lack function… For example, a wardrobe with no click function to change clothes… I stored two of them, and they aren’t in any of the tabs… Not bedroom, not decorations, etc.

    • You’re welcome!
      I asked the makers about this and they said sometimes objects are missing their store categories so when you store them they aren’t placed in the inventory as they don’t have a category to go in, it is still there but you can’t see it. They would like a picture of the wardrobe if you have one so they can try and fix this, if you do have a picture you can email it to me using the address on this page: https://thegirlwhogames.blog/contact-me/

  15. How do I get rid of the number bubble that appears over the inventory button that indicates there are new items

    Many times it’s very easy I just click on the category and when I click another category the number disappears but any items I buy from the town (like sorcerous supplies, hobby shop etc) or am awarded after watching a video for some reason the number bubble stays there indicating new items no matter what I do?

    I’ve tried scrolling through all the items, buying each of the items (meaning one of each) in said category (there are several categories that have the number bubble now in varying amounts), selling one of each of them items but nothing works

    It’s done this in the past but usually not for more the an hour or so but eventually goes away however that is no longer the case as the number bubble (changing value but always present) has been there now for months and is driving me NUTS!!

  16. Hi I’ve tried to contact support but after getting the confirmation email, it won’t let me set password and I really need to contact them. Is there anything you can think of to help me reach them?

    • Do you have facebook or twitter? You could try contacting them via one of those options instead, let them know you cannot use support otherwise they will just direct you there

  17. Hi! Love your post! Keep up the good work! I am having an issue with the jail cells in the police profession. When I try to complete this action, it will get to a certain point, the sim will stand in the doorway of the jail cells, wait and then the blue footprints will appear. I do not see anything in the way, but any task that has to do with the jail cells, my sim cannot complete. Even if I try to speed up using an LP, the task still remains. Do you know if this is a common glitch that can be corrected, or do I need to contact the makers? Thanks again!

      • Hi, thanks for all you do!! I’m having a problem all of a sudden my sims won’t go upstairs in a particular house. I contacted Firemonkeys and they told me to uninymy game and then re install it…that didn’t work. And now I just saw someone is have issues with the jail…
        I hope they fix these glitches as it’s frustrating….my bedrooms are upstairs 😩

      • Update:
        Hi, Firemonkeys have fixed my issue. The game has been updated and now my Sims can go upstairs to bed!
        Thanks for all you do!

  18. So, I have spent ages on the Sims Freeplay on our family iPad making a perfect world, but now my sister wants to restart the game and design her own world. Is it possible for me to sync my Sims on the iPad onto my iPhone and then for her to restart the original game?? Or will it reset on my phone too?

    • It is possible but you need to be careful you don’t link it to the same account because if you both save the game to the same account and something happened you will lose one of the games. I would recommend saving one of them to game center and the other to facebook if you have it (if you don’t have facebook then this won’t really work)
      If you don’t know how to move your game to a new device you need to click on the cloud button and select upload from your ipad and then on your iphone sign in with the same account then select download, then sign out on your ipad if possible and sign in with a different account then you can restart the game on there and she won’t be saving over the game on your iphone.

  19. Is there anything in the online store worth purchasing? I’ve been thinking about buying something for a while now, but I don’t want to waste money on something I might regret in the future. Any opinions will be appreciated cheers!

    • It is hard to know as your opinion will be different from mine so I don’t want to tell you to buy something and you don’t like it. If you really want to buy something they do show quite clear pictures now of what it is so that should help you to decide 🙂

  20. For the Life Dreams and building things with orbs, once you complete all the items at a place (example: the Beach), is there any reason to continue having Sims do anything with Sports Life Dreams and Orbs?

  21. Hi, on your SimChase video at 7:12, I can see a strange structure between the Science Lab and the Party Boat. What is this? I’ve never seen this before and thought I had built everything. Thx

  22. I have completed a live event within the time limit, but was not able to purchase all the prizes In order to get the free house template. When the same event is offered in the future, will I be able to participate in the event again to craft more items for purchasing the remainder of the prizes, thereby winning them house template?

    • If they have a life orb it will warn you when you try to delete them that they will lose that life orb so I would recommend clicking on the change personality button next to your sims picture in the life dreams tab and select a personality without a life orb before you delete that sim so you can get the life orb back first.

  23. I use your site all the time so that I can start all the things I’m able to early. Thank you so much. Thanks to you, I have all limited time prizes! Thank you!!!

  24. Hi. So I completed the snow problem quest and got the Snow Chalet home but whenever I try and place something on the bottom floor of the home it doesn’t let me. Just flashes red. I’m on the bottom floor. Not sure what the problem is. Saw someone commented the same issue on the quest post.

  25. Thanks for all the help. Now I have a new problem.
    I’ve done the entire quest the last time, but ran out of time before I could say “Goodbye” and leave the farmhouse. Now The Missing Claus Quest is back and I’ve had to start the whole quest over. Plus, now I’ve got to the point where I’m suppose to find the truffles, but the branches aren’t there for me to do the task.
    Have you heard of anyone else having problems like this?

    • +LABE; Hi LABE Exactly What Happen To You With This Event Missing Claus Live Event. I’ve Had This Same Exact Problem As You: Had To Restart It From The Beginning.& So Was I Missing The Branches To Collect Truffles Then. Anyhow Thanks For Sharing Your Input Posts; Caused I Thought It Was Only Me With These Issue That Had Arrived Within My Sfp Simtown Game; but It Turn Out I Wasn’t Alone In This. Look forward to your reply asap. Tafs.

    • Hi! I’m having a issue at the actors studio. I cannot complete any actions involving the food truck. If I select “provide food” my Sims give me the blue foot bubble. I cannot fathom why it’s giving me this message. I cannot move anything at the actors studio. Because of this I’m behind on my marketplace challenge because I can’t earn anything there. Please help! TIA!

  26. Hi! Love your posts!
    Quick question, is there a list of upcoming live events? Or do you know how often do they repeat? Thank you!

  27. Hi!

    I read all the comments on Live event post and it seems the benefits of Seniors wasn’t discussed at all. 🙂
    I find Seniors to be great help during a live event, as they don’t have nothing else to do they can just keep crafting on 24/7. Especially if they have filled all their life goals, they are the best.
    Using Seniors for crafting you can keep the Adults going to work as normally, earning Simoleons, and so the event won’t disturb the “everyday life” too much!
    I was hoping you could add this small tip on your post as this will not go under right post comments.

    Thank you for the blog! Super detailed!

  28. Hi, I’m redecorating one of my penthouse apartments and I am unable to place any furniture on the floor. The whole floor is cleared and everything single rime I try to place something it is still red. I do not know what the issue is.

  29. Hey as always love your blog! Thanks so much for your time and effort! I have a question about the Pet Park. The pets need collars, but I cannot get a collar for my pug. Are pugs able to go to the pet park?

  30. What is a Magnum Opus? Whenever I make one in wood working it just runs around and then when I tap on the icon above it it just runs in a different direction and it takes forever to get rid of it and then nothing even happens when it goes away

  31. Okay. Last year, I asked what would happen to the children if their parents divorced. Now, I ask, if the father remarried to another woman, divorced that one, got back together with his child’s mother, moved in with the child’s mother, would the child (a toddler) be given to the stepmother or the father?

  32. I disagree with the statement that sims can only have two children. First of all, there are VIP perks that increase how many people can live in a house. And even without that, once you’ve passed the last main quest, and your second generation of sims have children, given that you have a teenager, you can move the oldest child out (to a friends (teens) or their own place – adult) and add a new child. My main couple have three children, and once I get my newest couple with a child, a fourth will come.

    • I realise that but I have kept this simple for first time players as it gets very confusing if you start talking about moving sims out, the main point is that only 4 sims can live in a house at one time (unless you have the VIP Perk to increase this)

  33. If I don’t accept a quest in the park example nanny knows best…will the quest disappear after a while or will it stay there untill I accept the quest?

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