Glitches

For all known issues click here to visit the Firemonkeys technical support site

For help and to report an issue with your game please contact the Firemonkeys (makers of The Sims Freeplay) click here for my post explaining how to contact them

Latest Known Issues

November 2018:

Look at Charts task at the hospital won’t complete- they are aware of this issue and it should be fixed in the next update

March 2019:

Players no longer have access to all the packs they have purchased from the online store- these should all be back, if you still have some packs that are missing let me know and I will let the makers know so they can return these too

December 2019:

Coffee machines/ kettles now refill the hunger need rather than energy- this is a glitch and should be fixed in the next update at the latest. If you are trying to complete a weekly task that requires the coffee machine you may find it doesn’t complete, you can either skip the task with 10LP or personally I would wait until they have fixed the coffee machine issue above as it should fix this too

The event button in the corner of the screen won’t expand- the makers are aware of this issue and are working on a fix. If you cannot access the workplaces tab at a profession workplace due to this but have workstations you can upgrade you can click on these arrows to get to the workplaces tab, if not you might just need to wait until the Christmas quest is over before you can access the workplace tab:

March 2020:

Volleyball net on Tropical Romance Island doesn’t work- the makers are aware of this issue and are working on a fix.

June 2020:

Missing Party Boat Neighbours? Facebook have changed their Privacy T&Cs which means that inactive players have been removed from the party boat in the game which is why some of your neighbours may be missing

Have a problem you can’t see here? Check out my Common Issues page

contacting the makers

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1,056 thoughts on “Glitches

  1. I’ve been playing the pirate and his goddess quest but I got to solving the second riddle where I open the box by the elephant at the swim center but there isn’t a box there at all. I’ve double checked online to make sure I am right about the riddle but there is no box where i should be opening one.

  2. This happened to me yesterday (June 2020) as well. I lost 14 neighbours so was left with just the standard one and one other. I can’t believe they all suddenly stopped playing sims at once!

    • I have just found out that Facebook have changed their Privacy T&Cs which means that inactive players have been removed from the party boat in the game which is why some of your neighbours may be missing, if they are all missing then this may just be the normal issue where they will return within 24 hours, if they don’t return they may all be inactive players unfortunately.

  3. Since the latest update, I have been kicked out of the game when trying to change a Sims clothes, etc. via the wardrobe and at the mall. This is the seventh time in two days, and while the game doesn’t crash, it worries me that it might. I noticed new clothes to choose from In the wardrobe and wondered if it might be related. Has anyone else had that happen to them?

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