For all known issues click here to visit the Firemonkeys technical support site
For help and to report an issue with your game please contact the Firemonkeys (makers of The Sims Freeplay) click here for my post explaining how to contact them
Latest Known Issues
Look at Charts task at the hospital won’t complete- they are aware of this issue and it should be fixed in the next update
Players no longer have access to all the packs they have purchased from the online store- these should all be back, if you still have some packs that are missing let me know and I will let the makers know so they can return these too
Coffee machines/ kettles now refill the hunger need rather than energy- this is a glitch and should be fixed in the next update at the latest. If you are trying to complete a weekly task that requires the coffee machine you may find it doesn’t complete, you can either skip the task with 10LP or personally I would wait until they have fixed the coffee machine issue above as it should fix this too
The event button in the corner of the screen won’t expand- the makers are aware of this issue and are working on a fix. If you cannot access the workplaces tab at a profession workplace due to this but have workstations you can upgrade you can click on these arrows to get to the workplaces tab, if not you might just need to wait until the Christmas quest is over before you can access the workplace tab:
Volleyball net on Tropical Romance Island doesn’t work- the makers are aware of this issue and are working on a fix.