For all known issues click here to visit the Firemonkeys technical support site
For help and to report an issue with your game please contact the Firemonkeys (makers of The Sims Freeplay) click here for my post explaining how to contact them
Latest Known Issues
Look at Charts task at the hospital won’t complete- they are aware of this issue and it should be fixed in the next update
Players no longer have access to all the packs they have purchased from the online store- these should all be back, if you still have some packs that are missing let me know and I will let the makers know so they can return these too
Coffee machines/ kettles now refill the hunger need rather than energy- this is a glitch and should be fixed in the next update at the latest. If you are trying to complete a weekly task that requires the coffee machine you may find it doesn’t complete, you can either skip the task with 10LP or personally I would wait until they have fixed the coffee machine issue above as it should fix this too
The event button in the corner of the screen won’t expand- the makers are aware of this issue and are working on a fix. If you cannot access the workplaces tab at a profession workplace due to this but have workstations you can upgrade you can click on these arrows to get to the workplaces tab, if not you might just need to wait until the Christmas quest is over before you can access the workplace tab:
Volleyball net on Tropical Romance Island doesn’t work- the makers are aware of this issue and are working on a fix.
Missing Party Boat Neighbours? Facebook have changed their Privacy T&Cs which means that inactive players have been removed from the party boat in the game which is why some of your neighbours may be missing
The Broomstick Closet only seems to work when placed on a standard house lot, placing on a premium results in blue footprints appearing- if you have this issue place on a standard and you should be able to complete this hobby- this has now been fixed!
Sims are unable to use the vending machines in the bowling alley at the mall- this has now been fixed!
Sims are unable to complete the Make Up Artist hobby- this has now been fixed!
Some players are unable to start the Downtown Developer 3 Event as it says they are currently completing another one, the makers are aware of this issue and are working on a fix (but don’t panic you don’t have to complete this event straight away anyway!)
There is an issue on SimChase Season 20 where you can’t use as many sims as you need to complete a task, if you spent social points or missed out on a prize due to this issue contact support for compensation