The Girl Who Games

living for the next update


HOBBY ITEMS SHOW AS LOCKED OR LIMITED ITEM IN HOME STORE?- you will see this if you are in the new items tab, if you go to the hobby and career items tab of your inventory you should be able to place the hobby item

STORED AN ITEM IN YOUR INVENTORY BUT CANNOT FIND IT? You haven’t unlocked the item yet so you need to complete a certain quest to unlock the tabs in buy mode and the item should reappear in your inventory

How do I contact the makers? Read this post on how to contact them

There are a few glitches, as you expect in each update of the sims freeplay, this page will contain all the ones that I know about right now (if you know of more, please let me know so I can add them!)



Added 7th January

  • While completing the a puppy odyssey quest the puppy disappears- you will need to contact EA about this to see if they can fix this for you

Added 3rd April

  • The game isn’t recognising when you complete some goals right now- you could contact EA and let them know a goal doesn’t work or you could try skipping with LPs or if it is a weekly task you could wait for the next update as it will complete the goal for you when you update your game.

Added 20th April

  • Timed hobby events has been ending before the time limit is actually up so a lot of players are missing out on the prizes- if you have had this issue you will need to contact EA and they should be able to sort it out for you


Added 30th July

  • Cannot complete the Royal Lineage Quest as footprints appear- this appears to be a glitch in the latest update, you will need to contact EA about this issue to see if they can fix this for you
  • Town value increases when visiting a neighbour- you are just getting your neighbours town value and any rewards for reaching that town value milestone


Added 8th September

  • Simtracker Issue:

Some players are unable to see the progress or see incorrect progress of their sims task in the simtracker.

EA/ Firemonkeys have said:

‘We are currently aware of a Known Issue where the progress bar inside the Simtracker may not update or change, despite a Sim being at work or performing an action/task. The actions of the Sims are otherwise not affected.

Thank you for your patience while we investigate this issue.’

  • Horses still stuck:

Some players horses are stuck in the stable walls and are unable to interact with them.

EA/Firemonkeys have said:

‘All players that have submitted tickets as a Known Issue: Horse Stuck in Stable Walls have had their horses fixed. If you have missed out, please submit a ticket for assistance!’

In future: wait for your sims to dismount before sending them to work, this seems to have been the cause of this issue for a few players

  • Hospital being built too early causing players to be unable to go back to downtown to complete construction:

Please read this page on the Firemonkeys website for more information on this fix

  • Error 111: General Error popup when trying to access the online store:

EA/Firemonkeys have said:

‘We are unable to provide direct help as we are still investigating the cause of the issue.

We encourage players to follow this article (click this link) to receive updated information as we learn more.

Pretty Little Planters Quest has started early and I cannot complete it- you will need to contact EA about this issue as I am unable to fix technical issues- give this post on the Firemonkeys website a read for more information on this issue

Added November 2017

  • Sim stuck not doing anything but simtracker shows as ‘busy’- Try sending your sim to work, then you can either cancel the shift or wait for it to complete from there to resolve the issue.


How do I contact the makers? Read this post on how to contact them


939 thoughts on “Glitches

  1. Have they changed which day the new weekly tasks start? New weekly tasks have always started on Friday evenings, but a few weeks ago while loading my game on my Android tablet, I believe something caused my game to glitch (more than likely a poor/slow connection) and my weekly tasks began resetting on Wednesday mornings. Unfortunately when this happened, I also stopped receiving my daily rewards. (When I tap on the mailbox it shows the rewards have already been received but I have not collected any rewards). With the change of day and time for new weekly tasks, I wondered if my game was confused on what day and time it actually was. I have checked all of my tablet, google play and game settings, along with connecting my game to Facebook. I contacted support through FireMonkeys, but their response was not in any way helpful. Any information or suggestions you can give me will be extremely helpful.

    • Unfortunately I don’t really pay attention to the day that new weekly tasks begin, sorry! The fact you can’t collect your daily reward is more worrying, did Firemonkeys not say anything about how to fix that issue?

  2. I cant seem to load any free offers for LP :/ anyone else having this issue? When i click on an offer, it just has a buffering icon or it loads a white page.

  3. I was getting one of my Sims to plant the Simoleon Sprout and he is stuck doing it and I can’t stop him, HELP?!?!

    • Try sending your sim to work, then you can either cancel the shift or wait for it to complete from there to resolve the issue.

      • I found that they are stuck if you sending them from far away, so by the time Sim got to the place you already finished playing with Sprout but Sim just arrived and here’s a glitch. I’m just sending Sim to come to the garden patch, wait while he is there standing by it and then taping on planting. No glitching since then!

  4. My sims is able to do thing where they are but can not whistle them over or send to work. In the sims tracker, it should the sim just stated action, but when I click on the person it only gives me the options “have birthday” and “ultimate make over”. The sim has bben doing this for weeks. I’ve tried turning off device and that doesn’t work. I’m sorry if you already answered this question. I could not find it if you did.

  5. I can’t seem to unlock division 51. I get all the first 2 resources but when I trade resources for the gold badges, my badges do not increase. Am I doing something wrong?

  6. I’m stuck in a friends town as all my tool bars have moved up the screen to the top left and I can’t access them.

    • Close your game and restart your device, you should be able to return home and then get your sim back by just clicking on them and selecting bring home. If you still have the bars in the wrong place you will probably need to contact the makers so they can fix this issue for you.

  7. My teenage sim did this wierd dance as if he was dizzy as soon as he was nice to the future sim is this what happens to the teenage Sims only because they’re shocked a future person came and actually time travel is real or…?

  8. I had just bought a houseboat and moved a family into it, then I left the game. When I came back the mom was standing on water and glitching through anything in the water. I tried to make her enter the house but it says she can’t go there. What do I do? Because I really need to do some stuff with her

    • I have had this happen before, just go to a different place in simtown and click on the whistle on the simtracker to bring that sim there and then you can click on the house with the arrow button to send them back home and they won’t be in the water anymore!

  9. I can not go up in relationship milestones. I’m trying to complete a task at a neighbors to high five someone and we are strangers and I can not move up, they dance or be nice and when it’s finished, nothing. They’re not going up, I can be rude and it will go down and I can reach the negative milestones, but I can not go up. I’ve tried to refresh the game and uninstall and reinstall, but I still can’t get it to work. I don’t understand. I’m using an android device.

    • If you keep doing negative interactions then it takes longer to get back up to the friendship milestones, I would recommend you use another sim or talk to another sim and just be nice, hopefully this should make them friends so you can complete this.

  10. I can’t get gold bar or fire rocks how do I earn them and why so hard to earn life points

  11. Random sims, such as the market place sim or police officers found within the police profession, are in one of my sims bathrooms and I can’t interact with them or remove them I don’t know what to do???

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