On this page I have listed the most common questions I have been asked about The Sims Mobile so far, if you have any questions that aren’t listed then please ask me in the comments section- not on the post requests form!
I have linked any posts or videos I have created for more information on most questions, click those to find out more!
What is my player name and how do I change it? Your player name is your username/nickname. To change it go to settings and scroll down to change player name:
Will my sims die? No, your sims will not die. When they are ready to retire they can then move out so you won’t see them anymore but they don’t die! Check out my ‘Retirement’ video here
How do I add new sims? Once you unlock a sim slot there will be a plus sign, click on this and it will say add a new playable sim, once you click this you will go to create a sim. Check out my ‘Adding New Sims’ video here
Should I pay to unlock a sim slot with simcash? You can now complete the Roommate Race Quest from level 13 to unlock your 3rd sim slot for free! Unfortunately you still have to buy your 4th sim slot with simcash
How do I access my sims info panel? Click on the sim and plumbob symbol next to your sim to open the sim info panel. From there you can change your sims appearance, see their hobby, career and relationship stories and your sims traits. Check out my ‘Sim Info Panel’ video here
How do I change my sims appearance? Click on the sim info panel and click on the change appearance button under your sims picture:
How do I get my sims married? Once you reach level 7 and your sims are in a romantic relationship keep your eyes peeled for the propose social event, once they are engaged your sims can get married using the wedding arch. Read my ‘Getting Married’ post for more details
How do I add babies? Once you reach level 11 you can start the Baby Quest, complete the quest in the time limit to unlock the bassinet and when your sim is at a high enough relationship with another sim you can select ‘have a baby’ the sims will woohoo and half an hour later a baby will appear! Check out my ‘Having a Baby’ video here
Can I adopt babies? Yes, you can adopt babies by clicking on the bassinet but instead of selecting ‘have a baby’ select ‘adopt a boy or a girl’
Why can’t I play as the children or change their appearance? Only adult sims are playable (you can control) babies, children and elders just do their own thing! Check out my ‘Making Sims Playable’ video here!
My sim is now playable, when I try and change their outfit/hair it says ‘you don’t own those clothes or hair yet’ what does this mean? This means you haven’t unlocked those clothes or hairstyle yet so if you change your sims look you won’t be able to put those clothes or that hairstyle back on that sim
How do I move out a sim? Once your sims children have grown into adults or once sims become elders you can move them out, click on the family photo and click on the sim you want to move out, click move out and it will ask you if you are sure. Once you move them out you won’t see them again.
When will my sims start retiring? When you reach level 16 you unlock retirement. When a sim is ready to retire a pop up will appear, once they retire they will no longer be playable but will still hang around the house. You can then move them out and you won’t see them again. Check out my ‘Retirement’ video here
How many heirlooms do I need to unlock the different display cases?
- Heirloom Collection- 1 heirloom needed to unlock
- First Heirloom Display Case- 10 heirlooms needed to unlock
- Second Heirloom Display Case- 20 heirlooms needed to unlock
How do I increase my lifestyle score? Buy items for your sims home, buy clothes and by collecting heirlooms
How do I store items? Click and hold on an item until it lifts up, then click the box button to store it. Check out my ‘Storing Items’ video here
How do I place items on counters? When you want to place an item on a counter you will see coloured squares appear on the surface, these spots are where you can place the item:
How do I add rooms? Firstly you need to improve your lifestyle to unlock more rooms, then click on buy mode then on the fourth tab along which is build and the first tab in there is rooms. Click on this and drag the room to size:
How do I resize rooms? Go back to the room tab and click on the rotate button in the middle of the room, click and drag the white arrows to resize the room:
Can I sell items? No, you cannot sell items you can only store them
How do I unlock more land expansions? Improve your lifestyle to unlock more land expansions around your sims house:
Can I build more than one house? No, you can only have one house on The Sims Mobile
How do I join a career? Click on the pink suitcase at the workplace you want that sim to join, it will then ask you what story you want to tell, click on the picture of the story to begin the career. Read my ‘Starting and Switching Careers’ post for more details.
How do I send my sim to work? Either click on the car button under the sim info panel button and then click on the suitcase to get to the workplace or from the sim info panel you can click go to work on the career story.
Why can’t both my sims have the same job? Only one sim can be in each job at one time
How do I change my sims job? Go to the new workplace and click on the pink suitcase again, choose the story you want to tell and then it will ask if you want to switch stories, click switch, this will cost you simoleons. Read my ‘Starting and Switching Careers’ post for more details
How do I start a hobby? Click on the hobby item, choose the story you want to tell and then you can begin the hobby. Check out my ‘Starting the Guitar Hobby’ video here
Where can I find special events? You can find the pink star bubble in one of the public areas at parkside, market square or downtown. There is only one special event at a time:
Where has my daily to do list gone? The daily to do list has been replaced with LlamaZoom
What is LlamaZoom? This feature replaces the daily to do list, there are tasks to complete throughout the day. You can start these by clicking on the truck at your house or at the button of the llama under the quests tab at the bottom of the screen:
Emily appears and asks for your help to complete tasks within a set amount of time to earn simoleons and XP, if you complete all the tasks in the time you will earn bonus rewards such as the LlamaZoom tokens which is the only way to earn these tokens. Check out my video all about ‘LlamaZoom’ here!
What can you do with LlamaZoom Tokens? You can buy items from the home store and clothing with these tokens:
Where can I find quests to complete? Click on ‘quests’ in the bottom right hand corner of the screen, there you can see all the quests you have to complete and the rewards you earn, most quests repeat once you have completed them:
How do I complete the ‘Tree of Knowledge’ Quest? You will need to complete a family event with a retired sim who previously had a career or hobby so you can find the events career mentoring or hobby mentoring and complete one of those. Your current sim must have a career or hobby to get this option and it will only appear if you have not completed another family event that day (for example the bundle of joy event with a baby)
How do I give stickers? Click on a sim with a blue plumbob above their head and click on one of the stickers to give it to them. Read my ‘Guide to Stickers’ post for everything you need to know about stickers.
How do I earn fashion gems and where can I spend them? You earn fashion gems by completing your daily to do list task of giving stickers and from the weekly sticker contest (the more stickers you receive from other players the more gems you earn) You can then spend those gems at Izzy’s Fashion Shop in Parkside, he creates fabulous outfits with bonus traits for your sims to wear. Check out my ‘Izzy’s Fashion Shop’ video here
What does a blue plumbob mean? This is another players sim:
What does a pink plumbob mean? This means this sim is partaking in an event:
What does the purple plumbob mean? This is the sim who is hosting the party:
How do I earn tickets and what can I buy with them?
Home Tickets and Sim Tickets have been replaced with LlamaZoom Tokens
- Heirloom Ticket- complete family events to earn
- Super Heirloom Ticket- sell heirlooms to earn
- Luxe Heirloom Ticket- sell heirlooms to earn
- complete LlamaZoom tasks in the time limit to earn
Tickets then can be used to buy new items for your sims house, new clothes and allows you to add new sims!
Can I change relationship stories once I begin one with another sim? No, unfortunately you can’t
If you have any questions that aren’t listed then please let me know in the comments