The Sims Freeplay- Contacting Support (EA Help)

EA Help is now home to The Sims Freeplay support, this post explains how to contact them. If you have a technical issue I will not be able to fix it so you will have to contact them to see if they can fix this problem for you.

EA Answers HQ is the EA Forum where you can ask for help from other players and sometimes EA staff. But if you need more help you can contact them directly.

They probably get hundreds of requests a day so they might take a few days to reply, if they take longer than a week try contacting them again

The best way to contact them is in game, this way they will already have your Player ID which they need to be able to look into the issues you are having.

To do this click on the three dots in the game to get to your settings, click on Info and then Online Support:

From here you will see common issues and if you scroll down to the bottom you can select ‘Chat with us’

‘I’m running into a bug or issue’ will show you known issues- if they are aware of an issue and are trying to fix it you might not need to contact them

Selecting Chat with us will open a chat box and you can then select the problem you are having from:

Account issues
Gameplay/ Technical Issues
Purchase/ Reward Issues
Feedback
Or just type what the problem is

If you cannot access your game to do this you can get support from EA Help from this link. Scroll down to ‘can’t access the game?’ click on the ‘go to this page’ link to access support for your country:

You will need your Player ID to be able to get help so if you haven’t already write it down and keep it safe!

Your Player ID can be found on the game, click on Settings (green dots) and you will see it at the bottom of the screen or from settings click on info then on about, scroll down to the bottom of the about tab to find your Player ID: